Due to the custom nature of our services, Your Gift Concierge adheres to the following refund terms:
Styling & Concierge Fees
All styling, consultation, and coordination fees are non-refundable once service has commenced.
Product Costs
If a gift item becomes unavailable or cannot be sourced within the agreed timeline, clients will be offered a full refund or a suitable alternative.
Courier & Delivery Fees
Courier costs are refundable only if the package has not yet been dispatched.
Damages or Issues
In the event of damage or mishandling, we will assist in resolving the issue through a claim or replacement where applicable.
Cancellation Requests
Cancellations must be made within 24 hours of payment and before any sourcing or styling begins.
We take great pride in our precision and discretion — if you have questions about a potential refund, we’re always here to help